What if the solution you've been asked to build isn't addressing the problem employees are actually experiencing?

That's what one organization discovered when it set out to improve its disability leave process. What initially seemed like a digital experience challenge turned out to be something more complicated. Employees were struggling to navigate a process that looked straightforward on paper but felt very different in practice.

In this interactive workshop, you'll work through the real case alongside the presenter, starting with the original request and deciding what you would change. As new information emerges, you'll revisit your assumptions and see how understanding the employee experience led to a different approach.

You'll also have an opportunity to apply the same thinking to an HR or Rewards challenge of your own. Leave with a practical worksheet to help you question an assumed solution, better understand the people affected and identify what really needs to change before beginning a redesign.